USE CASE | Manufacturing Supply Chain

• A computer company decides to produce some amount of laptops for the following year. They will make an order to the laptop manufacturer.

• Manufacturer will contact its hardware suppliers (chips, monitors, HD, ram, video cards, etc.) in order to produce the final product.

• Once all parts are assembled together to produce the final product (laptop) they will be shipped via logistic companies to a distribution center.

Problem statement:

• When there is an issue (problem) with a laptop and its called back it is difficult to know were it originated and if it’s a single laptop issue or the whole series of them. The investigations can last for months.

• Inability or very expensive means to identify point of original source. What came from where?

• Root cause opaque* in the system and individual components are not connected one with each other in a reliable manner. (digital does not mean reliable)